Frequently Asked Questions

How do I find information on bike assembly or bike tuning?

For videos on assembly and tuning click here.

How do I create an account?

Creating a account is easy: just click on My Account to register anytime. You can also create an account when you place an order. From your mobile or tablet click the three bars on the upper left of your screen to create an account.

What are my delivery options when buying a bike?

We offer three options for delivery. Standard home delivery, pickup at a local participating bike shop, and Powered by Beeline home delivery service. Not all options are available for all zip codes and purchase types.

What is Standard Home Delivery?

Bikes ship from our warehouse within one business day on purchases before 12 pm EST. Arrival is usually 2-6 business days from purchase, based upon delivery method selected. Assemble yourself! Signature for delivery is required.

How does Pickup at your Local Bike Shop work?

If a participating bike shop is available for your zip code and purchase type, bike shops will appear as a selection at checkout. The bike is shipped ground to the bike shop. The bike shop will contact you when your bike is ready for pickup.

What is Powered by Beeline?

If Beeline home delivery is available for your zip code and purchase type, it will appear as an option at check-out. If you select Beeline, we will email you a link that allows you to schedule the delivery date for your bicycle. The earliest appointment date has a buffer built in that allows for the bike to be shipped and assembled by the technician. If you have any questions related to Beeline or scheduling, please call Beeline Support at (855) 582-4537.

What does “Out of Stock” mean?

Out of Stock means that we no longer have inventory of that item. If there is an out of stock item you are interested in, please add it to your “wishlist” and we will alert you via email when it comes into stock.

What does “Coming Soon” mean?

Coming Soon is shown on products that are either coming back in stock within the next couple of months or they are new and stock is arriving soon. If there is a Coming Soon item you are interested in, please add it to your “wishlist” and we will alert you via email when it comes into stock.

Do you ship internationally?

Unfortunately, at this time we are only able to accommodate orders within the United States.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, American Express, and Discover. We also accept PayPal, Amazon Pay, and Affirm for monthly payments.

How long will it take me to get my money back for a return?

Refunds are generally issued within 5 days of when a returning product is received. However, it can take up to 3 weeks during busy periods.

How do I exchange an item?

We don't offer a true exchange option; however, we suggest you place a new order for the item you want and then contact us to arrange a return for the original item.

My purchase is from a retail store; how do I return for a refund?

Our retail partner stores all have their own return policies and practices. Please return items to the retail partner store where you made your purchase.

My bike did not come with a kickstand, why not?

The majority of bikes do not come with kickstands as some frame materials or styles may not be able to accept a kickstand. Please connect with us via Live Chat or leave a message via the Contact Us page and we will suggest a kickstand for your specific model. Your local bike shop may also be able to help out. If your bike comes with a kickstand, it will be listed under the Specs tab for your bike model as an accessory.

Where can I buy replacement parts for my bike? 

We only sell complete bikes, yet many replacement parts are not OEM-specific to Raleigh and can be directly purchased at a local bike shop; if you have questions about compatibility, connect with our customer service agents here or via Live Chat. 

Where is the serial number on my bike? 

The serial number is located on the underside of the frame where the pedals and crank arms attach. You most likely will need to flip your bike over. Look for a string of letters and numbers. The serial number is usually formatted like U161K0123456 or DAY16A123456.

Is my bike covered under warranty? How do I find out? 

To learn more about your bike's warranty click here.

How can I get a manual for my bike? Do you have a manual that is specific for my model? 

Bike manuals are not model-specific. You can download the most current manual here.

I am missing something from my Raleigh bike box. How do I get one? 

Send us a quick note here or connect with our customer service experts through Live Chat M-F 8am -5pm PST. We will do our best to get you what you need!

How do I get order information like tracking or assistance with my order?

Once your order is placed you will get an email confirmation, and once it has shipped you will get an additional email with a tracking number. For any other order-related questions, connect with us Monday through Friday 9am to 6pm EST at 888-385-3415.

What is the max rider weight for Raleigh bicycles?

All of our adult bikes are warrantied to 300 pounds. If you weigh over 300 pounds and ride a Raleigh bicycle, the bike frame and bike parts will not be covered by Raleigh's warranty.