Frequently Asked Questions

What size bike should I get?

When you are shopping for a specific bike, you’ll see that different sizes suggest a rider height just beneath the size.  For detailed measurements, you can scroll down to Geometry on each product page.  If you still have questions after seeing those suggestions, feel free to click “Contact Us” at the bottom of the page or call us at 800-395-9549.

How do I find information on bike assembly or bike tuning?

For videos on assembly and tuning click here.

How do I create an account?

Creating a account is easy: just click on My Account to register anytime. You can also create an account when you place an order. From your mobile or tablet click the three bars on the upper left of your screen to create an account.

What are my delivery options when buying a bike?

We offer three options for delivery; standard home delivery, in-store pickup at a local participating bike shop, and mobile bicycle delivery powered by Beeline Connect. Not all options are available for all zip codes and purchase types.

What is Standard Home Delivery?

Bikes usually ship from our warehouse the same day on purchases before 2 pm EST. Arrival is usually 2-6 business days from purchase, based upon delivery method selected. Assemble yourself! Signature for delivery is required.

How does Pickup at your Local Bike Shop work?

If a participating bike shop is available for your zip code and purchase type, bike shops will appear as a selection at checkout. The bike is shipped ground to the bike shop. The bike shop will contact you when your bike is ready for pickup.

What is Beeline Connect?

If mobile delivery powered by Beeline is available for your zip code and purchase type, it will appear as an option at check-out. If you select mobile delivery, we will email you a link that allows you to schedule the delivery date for your bicycle. If you have any questions related to Beeline Connect or scheduling, please call Beeline Support at (855) 582-4537. Some fees may apply for accessory installation.

What does “Out of Stock” mean?

Coming Soon means this product isn't yet available, but we'll get them soon! If there is a Coming Soon item you are interested in, please click “notify me when this product is in stock,” and we will alert you via e-mail when it comes into stock.

What does “Coming Soon” mean?

Coming Soon is shown on products that are either coming back in stock within the next couple of months or they are new and stock is arriving soon. If there is a Coming Soon item you are interested in, please add it to your “wishlist” and we will alert you via email when it comes into stock.

Do you ship internationally?

Unfortunately, at this time we are only able to accommodate orders within the United States.

What forms of payment do you accept?

We accept all major credit cards, PayPal, and installment agreements through Klarna. 

How long will it take me to get my money back for a return?

We process most refunds within 2 business days of when the returned item is received back at our warehouse.  Your financial institution’s policies determine the refund posting on your account after that.

How do I exchange an item?

We don't offer a true exchange option; however, we suggest you place a new order for the item you want and then contact us to arrange a return for the original item.

My purchase is from a retail store; how do I return for a refund?

Our retail partner stores all have their own return policies and practices. Please return items to the retail partner store where you made your purchase.

My bike did not come with a kickstand, why not?

The majority of bikes do not come with kickstands as some frame materials or styles may not be able to accept a kickstand. Please connect with us via Live Chat or leave a message via the Contact Us page and we will suggest a kickstand for your specific model. Your local bike shop may also be able to help out. If your bike comes with a kickstand, it will be listed under the Specs tab for your bike model as an accessory.

Where can I buy replacement parts for my bike? 

Many replacement parts can be directly purchased at any local bike shop; your local dealer can support any of your needs.  If you have questions, connect with our bike experts via the Contact Us form below. You can also give us a call at 800-395-9549.

Where is the serial number on my bike? 

The serial number is located on the underside of the frame where the pedals and crank arms attach. You most likely will need to flip your bike over. Look for a string of letters and numbers. The serial number is usually formatted like U161K0123456 or DAY16A123456.

What do I do if my product has a problem?

Please read our warranty statement.  Then, if you need to file a warranty claim, please fill out a warranty claim form at the bottom of the page.  Claims can also be filed through your local dealer.

How can I get a manual for my bike? Do you have a manual that is specific for my model? 

Bike manuals are not model-specific. You can download the most current manual here.

I am missing something from my Raleigh bike box. How do I get one? 

Send us a quick note!   The fastest way is by using the Technical Support request at the bottom of the page.  You can also give us a call at 800-395-9549. We will do our best to get you what you need!

How do I get order information like tracking or assistance with my order?

Once your order is placed you will get an email confirmation, and once it has shipped you will get an additional email with a tracking number. For any other order-related questions, we are here in our Seattle-area offices Monday through Friday 9am to 5pm PST at 800-395-9549.

What is the max rider weight for Raleigh bicycles?

All of our adult bikes are warrantied to 300 pounds.