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RALEIGH WARRANTY

Raleigh America is dedicated to building high quality, stylish, and functional bike with a heritage that can be trusted. We stand behind the quality and craftsmanship of all our products, but realize that sometimes there are unforeseen problems. When these arise our primary goal is to get you safely back on the road.

Damages from abuse, normal wear and tear, and neglect are not covered by the warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by our warranty, we are committed to providing prompt, courteous, and effective customer service.

WARRANTY & CUSTOMER SERVICE CONTACT

Live Chat

with Bike Mechanics / Raleigh Experts
M-F: 7AM-5PM PST

Warranty

1-800-251-8435 voice
M-F 7AM-5PM PST

 This warranty is offered to the original purchaser only.

WARRANTY STATEMENT

Item

Warranty Term Length

Rigid bike frames

Lifetime, for as long as the original retail purchaser owns the bicycle*

Full suspension bicycle frames

Five years from the date of original retail purchase of bicycle on front triangle and one year on swing arm *

Forks, Raleigh America branded One year from the date of original retail purchase

Forks, Raleigh America branded One year from the date of original retail purchase

Forks, branded Covered under the fork manufacturer's warranty. Consult us or your fork dealer for details

Covered under the fork manufacturer's warranty. Consult us or your fork dealer for details

Components, Raleigh branded

One year from the date of original retail purchase

Components, branded

Covered under the component manufacturer's warranty. Consult us or your component dealer for details.

Finish and decals

One year from the date of original retail purchase

Suspension parts including but not limited to bushings, pivot bearing, link plates, bolts, fasteners, chain stays, seat stays, and shock units

One year from the date of original retail purchase under the condition

Labor cost, frame replacement

One year from the date of original retail purchase

Labor cost, parts replacement / Including swingarm

Thirty days from the date of original retail purchase

 

This warranty is offered to the original purchaser only.

 

WARRANTY DETAILS

  1. This warranty only applies to the original retail purchaser and is not transferable.
  2. Specific model exceptions to this warranty are noted with the bicycle documentation.
  3. Raleigh America sole obligation during the acceptable duration of this warranty is, at Raleigh America Bicycles' option, to repair or replace the product with a current item that is equivalent in construction, design, or value.
  4. Raleigh America Bicycles' liability under this limited warranty shall never exceed the amount of the original purchase.

To obtain service under this warranty, you must:

  1. Connect with Raleigh customer services or return your fully assembled Raleigh America bicycle to a Raleigh America Authorized Dealer within the United States of America. A bicycle that has had the components removed cannot be evaluated or warranted.
  2. Provide proof of purchase, including but not limited to the retail bill of sale, your credit or debit card receipt, or other satisfactory proof of the date of purchase.

This warranty does not apply to damage or failure due to:

  1. Accidents, alteration, abuse, neglect.
  2. Material fatigue, normal wear and tear.
  3. Improper assembly, maintenance, or installation of parts or accessories not originally intended to be compatible with the bicycle as sold, including but not limited to power assist accessories, forks, brakes, or tires different from original specification.
  4. Improper assembly.
  5. User weight in excess of three-hundred pounds.

This warranty also excludes:

  1. Commercial use (such as rental or security fleets), racing or competition, stunting, jumping, trick riding, ramp riding, aggressive riding, riding with excessive loads, lack of technical skill, competence, or experience of the user.
  2. Bicycle frames, which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed.
  3. Frames, forks, wheels, axles, handlebars, and stems, which are bent from just riding along, can be a sign of misuse or abuse and are not covered under this warranty.
  4. Personal transportation costs or product freight costs to or from a Raleigh America Authorized Dealer.
  5. Any additional costs associated with the incompatibility of existing parts and the replacement frame or fork. These costs are the responsibility of the consumer.

The warranty for the replacement frame shall be the warranty offered for the equivalent bicycle's frame of that model year. We recommend replacement frames to be reassembled by a Raleigh America dealer. This warranty excludes any issues that can be traced to assembly or component incompatibility.

This warranty is expressly in lieu of all other warranties, and any implied warranties of merchantability or fitness for a particular purpose created hereby, are limited to the same duration as the express warranty herein. Raleigh America shall not be liable for any incidental or consequential damages. Some states do not allow the exclusion or limitations of implied warranties, incidental or consequential, so the above limitations and exclusions may not apply to you. Retailers and wholesale outlets for Raleigh America products are not authorized to modify this warranty in any way. This warranty gives the original owner specific legal rights. Other additional rights may vary from state to state.

All Raleigh America bicycles meet or exceed CPSC standards. Complete equipment is included with each Raleigh America bicycle but not necessarily shown in photographs, e.g. reflectors. All Raleigh America bicycles are covered under warranty. Raleigh America specifications are subject to change without prior notice. Raleigh America and is a registered trademark of Accell North America. Raleigh America bicycles are distributed by Raleigh America, Inc.